Terms & Conditions

Please read these Terms and Conditions ("Terms") carefully before engaging Rydesign ("we", "us", "our") for web design, development, hosting, or consulting services. By accepting a proposal, paying a deposit, or using our services, you ("the Client") agree to be bound by these Terms.

1. Services and Proposals

1.1 We provide professional web design, development, software-as-a-service (SaaS) integration, and hosting management services.

1.2 Any project scope, timeline, and estimated cost will be detailed in a written Proposal or Statement of Work (SOW). Proposals are valid for 30 days from the date of issue unless specified otherwise.

1.3 Any variations, additions, or structural changes requested by the Client outside the agreed scope will be billed at our standard hourly design/development rate.

2. Payment Terms and Milestones

2.1 Project Deposit: Unless agreed otherwise in writing, all projects require a 50% non-refundable upfront deposit before work commences.

2.2 Project Completion: The remaining 50% balance is due immediately upon project completion, prior to the website, code, or digital assets being launched, transferred, or made live on production servers.

2.3 Late Payments: We reserve the right to suspend ongoing work, take down staging or live environments, or withhold final deployment if payments are overdue by more than 14 days.

2.4 Payment Processing: All payments are processed securely via third-party providers (including Stripe). The Client agrees to pay any transaction processing fees explicitly detailed in invoices.

3. Intellectual Property (IP) Rights

3.1 Retention of Rights: Rydesign retains all intellectual property rights, ownership, and copyright over all design concepts, custom code, layouts, and assets created during the project until payment is received in full.

3.2 Transfer of IP: Upon receipt of final payment, ownership of the specific bespoke front-end designs, copy, and structural layouts created exclusively for the Client transfers entirely to the Client.

3.3 Exclusions: This transfer does not include open-source libraries, third-party frameworks, boilerplate setups, or pre-existing code repositories owned by Rydesign or third parties. We retain the right to reuse our core code methodologies, engineering logic, and development frameworks across other client projects.

3.4 Portfolio Display: Unless explicitly restricted via a signed Non-Disclosure Agreement (NDA), Rydesign reserves the permanent right to display screenshots, case studies, and links to the finished work in our professional design portfolios, marketing channels, and social media.

4. Client Obligations and Delays

4.1 The Client must supply all required assets (including copy, branding assets, images, API keys, and credentials) in a timely manner.

4.2 If a project is delayed by more than 30 consecutive days due to a lack of feedback, missing assets, or inaction from the Client, Rydesign reserves the right to issue a interim invoice for work completed to date and place the project on hold. Resuming a stalled project may incur a rescheduling fee.

5. Hosting, Deployment, and Infrastructure

5.1 Infrastructure Dependency: We build and deploy modern digital products utilizing third-party infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) tools, including Vercel, Render, GitHub, and Supabase. While we set up these systems to industry standards, we are not liable for outages, server downtime, data breaches, or performance disruptions caused by these third-party systems.

5.2 Acceptable Use Policy: Any website, application, or database environment hosted or managed via Rydesign must not be used for illegal activities. We enforce a zero-tolerance policy for:

• Adult, pornographic, or highly offensive material.
• Pirated software, unauthorized copyright material, or torrents.
• Malware, phishing scripts, or malicious code.

5.3 Right of Refusal: We reserve the immediate right to suspend or terminate service to any application or site violating our Acceptable Use Policy without notice.

6. Anti-Spam Policy and Fees

6.1 The Client must not use forms, contact points, transactional email systems, or servers configured by Rydesign to distribute unsolicited bulk email (Spam).

6.2 If a Client web environment or application is flagged for causing spam blacklisting, form abuse, or malicious outbound traffic due to Client negligence, a $500 AUD administrative clean-up fee will be charged to cover system remediation, IP reputation recovery, and security auditing.

7. Limitation of Liability and Indemnity

7.1 To the maximum extent permitted by the Australian Consumer Law (ACL), Rydesign provides its services on an "as-is" and "as-available" basis without warranties of any kind, explicit or implied.

7.2 We are not liable for any direct, indirect, incidental, or consequential damages (including loss of business revenue, profit, data, or site traffic) resulting from website downtime, software updates, browser evolution, browser compatibility bugs, or security vulnerabilities.

7.3 The Client agrees to indemnify and hold harmless Rydesign against any legal claims, costs, or losses arising from content supplied by the Client that infringes third-party intellectual property or privacy laws.

8. Project Termination

8.1 Either party may terminate a project contract by providing 14 days' written notice.

8.2 If the Client terminates the project prior to completion, the 50% deposit remains entirely non-refundable. The Client will be invoiced pro-rata for any additional development hours incurred beyond the initial deposit scope up to the date of termination.

9. Governing Law

9.1 These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.